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Frequently Asked Questions for Aesthetic Professionals

Please see a range of frequently asked questions below. If there is anything we haven’t covered, please get in touch, we’d be happy to help!

Ordering

Yes, our registered account holders can access the online order form and place orders online at any time. If you are interested in ordering our products, then please contact us and we will be happy to arrange an account.

Do You Offer Discounts

We pride ourselves on offering highly competitive pricing across all of our products and devices, so we don’t typically offer discounts. Our focus is on ensuring strong ROI for every customer. Once registered with a 4T Medical account, we can provide an estimated cost per treatment. Please get in touch if you’d like further information.

From time to time we do have special promotions, which are shared via our email newsletter. Don’t forget to subscribe when you’re registered, so you don’t miss out!

How Do I Apply For A Trade Account?

Please visit our Login & Register page. You will need to upload either a medical pin number (GMC, NMC or GDC) OR for non-medical practitioners, an industry specific training certificate and insurance policy with start date and list of treatments you are covered for. This is to verify you are a practicing professional aesthetic/beauty therapist.

How Do I Place An Order?

You will need to sign in to your 4T Medical Portal. Once signed in, you can start adding products to your basket. Alternatively, you can call the 4T Medical team on 01223 440285 – we are open Monday to Friday, 9am to 5pm.

What Is The Minimum Order Value To Open My Account?

4T Medical Ltd does not have a minimum order value to open your account.

Do You Charge For Delivery?

Please view our delivery terms and charges here.

When Do I Need To Order To Benefit From Next Working Day Delivery?

We aim to offer a Monday to Friday next working day delivery service for Mainland UK orders received before 3:00pm. However, please note it is not a guaranteed service and our courier may deliver the next available day.

For some parts of the UK such as Northern Ireland and the Highlands, delivery may take longer.

Do You Provide A Drop Shipping Service?

Yes! Products can be ordered through you and delivered directly to your clients with no paperwork included. For online orders, at checkout (step 2), simply click ‘Add New’ to enter your client’s address. It’s that easy!

Can I Track My Order?

Yes. You will receive a tracking number via text or email from either Royal Mail, DPD or FedEx when your order has been shipped. This tracking number can then be used to track your parcel with Royal Mail , track your parcel on the FedEx website or to track your parcel on the DPD website.

Do You Provide Marketing / Leaflets / Posters?

Yes, these are free to order upon purchase of products.

Where Can I Find Product Prices?

We can only present you with this information when you have registered and been approved for a professional trade account.

How Can I Return A Product?

Goods are not supplied on a sale-or-return basis. To return an item, please contact us at 01223 440285 or [email protected] for written authorisation. Returns must be requested within 30 days of purchase, and any damaged, incorrect, or missing items should be reported within 5 days of receipt. Goods must be unopened and in their original packaging. Items returned without prior approval cannot be accepted. Please refer to our Terms of Sale for full details. If a return is accepted due to customer error, a 20% restocking fee may apply. This does not affect your statutory rights.

My Items Have Been Lost Or Damaged In Transit

If your order arrives damaged, incomplete, or with the wrong items, please let us know within 5 days of receipt by contacting 01223 440285 or [email protected] so we can investigate and resolve the issue promptly.

How Do I Change My Contact Details?

To change your contact details, please use the Contact Us form.

I Have Forgotten My Password. What Do I Do?

If you’ve forgotten your password, enter your username on the 4T Medical portal and then click ‘Next’. On the following screen, under Password, click the Forgotten Password link. We’ll send you an email with a link to take you to the reset password page.

Training

We offer a range of CPD accredited training courses. Please visit https://www.4tmedical.com/training to view the training courses we have on offer and see our upcoming training dates. For further information, you can submit a training enquiry through the website or call the Training Department on 01223 440285.