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FAQs

Please see a range of frequently asked questions below.

Yes, our registered account holders can access the online order form and place orders online at any time. If you are interested in ordering our products, then please contact us and we will be happy to arrange an account.

No, our products are only available for purchase to qualified medical and beauty professionals. Some products such as skincare and amalian lashes can be purchased through our clients, contact us for details.

Please visit https://shop.4tmedical.com/login. You will need to upload either a medical pin number (GMC, NMC or GDC) OR for non-medical practitioners, an industry specific training certificate and insurance policy with start date and list of treatments you are covered for. This is to verify you are a practicing professional aesthetic/beauty therapist.

You will need to sign in to your 4T Medical Portal https://shop.4tmedical.com/login. Once signed in you can start adding products to your basket. Alternatively you can call the 4T Medical team on 01223 440285 – we are open Monday to Friday, 9am to 5pm.

4T Medical Ltd does not have a minimum order value to open your account.

We aim to offer a Monday to Friday next working day delivery service for Mainland UK orders received before 3:00pm. However, please note it is not a guaranteed service and our courier may deliver the next available day.

For some parts of the UK such as Northern Ireland and the Highlands, delivery may take longer.

Yes! Products can be ordered through you and delivered directly to your clients with no paperwork included. For online orders, at checkout (step 2), simply click ‘Add New’ to enter your client’s address. It’s that easy!

Yes. You will receive a tracking number from DPD when your order has been shipped. This tracking number can then be used to track your parcel: https://track.dpd.co.uk/

Yes, these are free to order upon purchase of products.

We can only present you with this information when you have registered and been approved for a professional trade account.

We accept returns on most purchases, if returned in the condition in which they were sold within 30 days. A return can only be accepted if the products are not used and returned to us in their original condition and packaging. If you wish to make a return, please contact us. No return will be processed unless 4T Medical has agreed to receive the item(s). Credit note or refunds will be processed only once the condition of the item(s) has been verified and can be returned to stock.

To change your contact details, please use the Contact Us form here: https://www.4tmedical.com/contact-us

If you've forgotten your password, enter your username on the 4T Medical portal https://shop.4tmedical.com/login and then click ‘Next’. On the following screen, under Password, click the Forgotten Password link. We'll send you an email with a link to take you to the reset password page.

We offer a range of CPD accredited training courses. Please visit https://www.4tmedical.com/training to view the training courses we have on offer and see our upcoming training dates. For further information, you can submit a training enquiry through the website or call the Training Department on 01223 440285.

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